Comcast Xfinity Outage in Springfield, Massachusetts (2025)

Table of Contents

Problems in the last 24 hours in Springfield, Massachusetts Most Reported Problems Live Outage Map Near Springfield, Hampden County, Massachusetts Community Discussion Comcast Xfinity Issues Reports Near Springfield, Massachusetts Comcast Xfinity Issues Reports FAQs

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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.

Full Outage Map

What isn't working?

Please let us know what issue you are experiencing with Comcast Xfinity:

E-mail
Internet
Total Blackout
Wi-fi
TV
Phone

Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!

Problems in the last 24 hours in Springfield, Massachusetts

The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Springfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Comcast Xfinity users through our website.

Internet (59%)
TV (13%)
Wi-fi (12%)
Total Blackout (7%)
E-mail (6%)
Phone (3%)

Live Outage Map Near Springfield, Hampden County, Massachusetts

The most recent Comcast Xfinity outage reports came from the following cities:Chicopee, Holyoke, West Springfield, Enfield, Indian Orchard, Springfield, Westfield, Wilbraham and Southwick.

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City	Problem Type	Report Time
Chicopee	TV	13 hours ago
Holyoke	TV	4 days ago
West Springfield	TV	6 days ago
Enfield	Internet	8 days ago
West Springfield	Internet	10 days ago
Chicopee	Wi-fi	14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Comcast Xfinity Issues Reports Near Springfield, Massachusetts

Latest outage, problems and issue reports in Springfield and nearby locations:

Ryan Borges (@ryanborges24) reported a minute agofromSpringfield, Massachusetts
@jeff_gluck Xfinity race yesterday proves how terrible this package is.
Beach Mom (@CeceCalabrese) reported 5 minutes agofromAgawam, Massachusetts
@Outlander_STARZ Too bad I can’t watch it even though I pay through the nose for my Starz channel on Comcast. #ripoff
Bridget Zarych (@bridget_zarych) reported 6 minutes agofromSpringfield, Massachusetts
I think the biggest issue in my family is figuring out what the xfinity password is every time my mom forgets the one emily makes it and changes it and then I go to login and it's WW3
Leon Nguyen (@xLe0nx) reported 7 minutes agofromSpringfield, Massachusetts
Seems like my @comcast internet is down due to the thunderstorm.There goes my plan to keep watching #StrangersThings...
Bren🌹 (@bren_matyseck) reported 8 minutes agofromWestfield, Massachusetts
Jesse kicked me off his moms xfinity and I have never been so hurt in my life
Susanne Provost (@ProvostSusanne) reported 9 minutes agofromSpringfield, Massachusetts
I don't know why they still let cup car drivers in the truck's and Xfinity cars it just sucks to see them take the money from them.
Ronni Gordon (@ronni_gordon) reported 10 minutes agofromHolyoke, Massachusetts
@Xfinity You’re impossible I’ve been trying to get through to agent to report calls I’ve been getting about open service order & you have no option. Very frustrating to have communications company that won’t communicate.
Hash on Top (Mixer) (@HashOnTop) reported 11 minutes agofromSpringfield, Massachusetts
@NTrendSick Comcast sucks in my area, lol.
snap, crackle, POP (@DAFlymann) reported 12 minutes agofromSouth Hadley, Massachusetts
@FearTheTriangle Just as bad as the main Comcast box rebooting near the end of the Super Bowl game! 😡
Jasmine Roman (@JassyBooks) reported 13 minutes agofromSpringfield, Massachusetts
God Damn wind 💨 my electricity went out again this time only 5 min but damn having Comcast it takes like 10-15 min for the box to reset itself #Annoyed
MAIN EVENT TIME!! (@WWeed413) reported 14 minutes agofromChicopee Falls, Massachusetts
@Comcast really needs to add AXS so awful its not avaible on their platform we want NJPW
Kenz (@kenzloren) reported 16 minutes agofromSpringfield, Massachusetts
Xfinity gotta be the worst cable company ever I pay the bill and all of a sudden all the boxes stop working what kind of backwards shit is that
Nathan Blais (@nateblais_) reported 23 minutes agofromSpringfield, Massachusetts
@Xfinity has t h e worst customer service of all time lmao
GEESTER LEBRON ⚰️ (@Geester6790) reported 27 minutes agofromSpringfield, Massachusetts
@KaseyChante @Xfinity Can u send me the support number I’ve been looking for it on the site
Leon Nguyen (@xLe0nx) reported 28 minutes agofromSpringfield, Massachusetts
Seemd like my @comcast internet is down due to the thunderstorm.There goes my plan to keep watching #StrangersThings...
👑Disgruntled Pasta Shape King👑 (@Fluffysaur) reported 29 minutes agofromSpringfield, Massachusetts
Damn like I really couldn't sleep so I pulled out the handy dandy old ass tablet we have. Pulled up that old ass Xfinity stream service and tried to catch up on shit. But it truly duly just updated on me and logged my ass out from the phantom account I had. Damn.
Kelli Nielsen (@knielsen9) reported 32 minutes agofromWestfield, Massachusetts
@Lowe’s is the worst customer experience I have ever had! And I have Comcast! I can’t wait till the pick up their crap and I don’t have to deal with them again.
Bob Parker (@bob118) reported 34 minutes agofromAgawam, Massachusetts
@DIRECTV I am pretty ticked off that when my 2 yr agreement expired U was told me to call to get a better pricing. So I called,Loyalty discount was a lousy $10. Shit no wonder why your bleeding customers! Well my signal doesn’t go out now with Xfinity when it rains. My 2 cents!
Cece 🇺🇸 (@CeceCalabrese) reported 51 minutes agofromAgawam, Massachusetts
If any company anywhere in the world can compete with @comcast in ANY WAY PLEASE MAKE YOUR MOVE! I’ve never seen a company that cares less about their customers than Comcast. I’m talking TV/Internet...anything
brandoooo (@Brandomight69) reported 53 minutes agofromSpringfield, Massachusetts
That whole Comcast and power shit is fake that’s definitely a publicity stunt for them to drive in more viewers

Comcast Xfinity Issues Reports

Latest outage, problems and issue reports in social media:

Joe✌️ (@TheBROBQ) reported 2 minutes ago
Couldn't get the car into a shop today, but I did complete the entirety of my taxes for April, and all of my insurance policies are transferred to Colorado. Last things left are to cancel ComEd and Comcast.Feeling really proud of myself right now.
Blake (@_BlakeTucker) reported 7 minutes ago
Xfinity outage for the next 3 hours ripppppp
Bryan M (@Mailmaniac) reported 8 minutes ago
@comcastcares Can I give this a thumbs down?
aidan (@GorgoKnight) reported 12 minutes ago
Comcast told me they can’t help till after June. I had to double check what month we were in. Can’t catch a break 😔
Readysetboom (@readysetboom) reported 17 minutes ago
@perryckle @Xfinity @verizonfios You shouldn’t have to pay to cancel. It appears they are changing the contract.
Anand K (@anandkothapeta) reported 18 minutes ago
@Xfinity not happy with data limits on internet service. Last 6 months my data usage is 1.5tb+. 3 people on constant teams video calls, and multiple streaming of videos after work, more people go over new limit than you think.
Joshua (@Jotiz007) reported 19 minutes ago
@JRosenworcel Turn Internet Providers into a utility again! Internet is no longer a luxury! It's now an essential service! Stop Xfinity, AT&T, and other providers that are price gauging and promoting destructive tactics on American citizens! Stop the Cap!
The Drunk Republican (@DrunkRepub) reported 20 minutes ago
A cable line has been down in my backyard for weeks now, and despite countless store visits and hours on the phone @Xfinity refuses to fix it. 3 times they haven’t shown up. Never, ever deal with these ******** if you can help it.
amanda (@_MandaBines) reported 22 minutes ago
Xfinity is charging extra for using extra wifi ??!!!! WTF
Cede🖤 (@LivinAsMercedes) reported 22 minutes ago
Okay sooo I’ve been getting emails from @Xfinity several times a week that my login was used. When I check the device it’s not one of mine. I change my password. But it keeps happening. Should I be concerned?

Comcast Xfinity Outage in Springfield, Massachusetts (2025)

FAQs

How do I find out if Xfinity is down in my area? ›

You can check for outages using the Xfinity app on your mobile phone. Simply open the Xfinity app and outage information appears.

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Why isn't my Xfinity working? ›

Unplug the power from your modem or gateway, wait one minute, and then plug it back in. You can also do so remotely if your modem is responsive by performing a restart. Check for local outages using the Xfinity Status Center Outage Map.

Keep Reading ›

Are Comcast and Xfinity the same? ›

Are Xfinity and Comcast the same thing? At their roots, Xfinity and Comcast are the same thing. Comcast is the parent company, and Xfinity is Comcast's brand for TV, internet, and home phone services.

Read On ›

Why does Xfinity have so many outages? ›

Xfinity outages can be caused by bad weather, power outages, cut fiber lines in the wider network, and much more. Multiple short but frequent outages, however, are likely caused by one of two things: Network upgrades in your neighborhood or faulty equipment or wiring at your home.

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How do I check if the internet is down in my area? ›

You can also check for nbn outages or planned maintenance at your address by visiting nbn network status and outages.

What do you do when Xfinity WiFi goes down? ›

You can troubleshoot connectivity issues using the Xfinity app. Select WiFi and click the Troubleshoot option. If our system detects a problem we can't fix online and a visit is required, you have the option to schedule a technician visit.

Know More ›

How do I talk to a real person at Comcast? ›

How To Contact Xfinity

Comcast Cable, One Comcast Center. 1701 John F. Kennedy Blvd. Philadelphia, PA 19103.
1-800-xfinity (1-800-934-6489)

Know More ›

Why did Comcast switch to Xfinity? ›

The rebranding was characterized by the media as an effort to sidestep the negativity of the Comcast brand. Time considered Xfinity to be among the worst corporate renamings of all time, asking "Will the name change work?

Read On ›

Is Xfinity actually Comcast? ›

Xfinity Internet is the home broadband service of Comcast, a major media and technology company.

Get More Info ›

Is Comcast in decline? ›

Despite reporting customer declines in broadband, cable TV and wireline voice services, Comcast saw its revenue increase by 1.2 percent to $30 billion, slightly surpassing analyst projections of $29.81 billion. The company's adjusted net income was flat at $3.8 billion compared to the comparable period.

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Why is Xfinity connected but no internet? ›

Restart Gateway. The most common method to fix the “no Internet access” issue is to restart the gateway. Just power off/unplug your gateway, wait for several minutes or so, and power on/re-plug the gateway again to see whether you can connect to your Internet or not.

Why is my Xfinity WiFi so bad all of a sudden? ›

Your Xfinity internet might be slow because you don't have enough bandwidth in your current plan to keep up with your internet use. This may especially be the case if you've started working or learning from home. The easiest fix is to upgrade your internet plan.

How do I check my Internet connection on Xfinity? ›

To see if the Full Network Test is available to you, go to the Xfinity app, select WiFi, select View WiFi equipment and then select Internet Health. If you see a Full Network Test tile, then you're good to go.

Why is Xfinity showing no signal? ›

Troubleshooting steps

Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it's plugged into the proper locations. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input.

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Why is Xfinity not in my area? ›

If we've never provided service to your address before, construction may be needed to extend our physical network to service your address. Even if your address is within 300 feet of our physical network, construction may still be required to route our service line to follow utility easements or right of ways.

Learn More Now ›

How do I check my Comcast signal level? ›

Using the Xfinity app (available to download on Apple App Store or Google Play), you can select WiFi, then select Run a test, and then scroll down to the list of connected devices.